Community-Focused Customer Services Advisor

Placements24

Kimberley

On-site

CAD 42,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Health benefits

Professional development

Paid time off

Job summary

Placements24 in Kimberley is seeking a professional Customer Service Advisor to join our local team. You will be the primary point of contact for clients, handling inquiries, processing orders, and resolving issues with a commitment to exceptional service within the Kimberley community.

Key requirements include strong communication, CRM proficiency, and a friendly, patient demeanor. The role offers career development opportunities, a supportive work environment, health benefits, paid time off,

Qualifications

Previous experience in a customer service or client advisory role is required.
Excellent communication and interpersonal skills, with a friendly and professional demeanor.
Proficiency in using CRM software and standard office applications.
Strong organizational skills and the ability to manage multiple tasks effectively.
A patient and empathetic approach to problem-solving.
High school diploma or equivalent; further qualifications are advantageous.

Responsibilities

Respond to customer inquiries via phone, email, and in-person, providing accurate information and solutions.
Assist customers with account management, product information, and service requests.
Process orders, returns, and exchanges according to company policies.
Document customer interactions and resolutions meticulously in the CRM system.
Escalate complex issues to appropriate departments or supervisors for timely resolution.
Maintain a high level of product knowledge to effectively assist customers.