Remote Customer Engagement Specialist

Placements24; Kimberley; Hybrid; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote work

Professional development budget

Job summary

Placements24 is seeking a proactive Remote Customer Engagement Specialist to support customers in Kimberley and nationwide. This fully remote role focuses on building strong relationships, guiding customers to success, and identifying opportunities to improve satisfaction.

You will serve as the main contact, coordinate with internal teams, and leverage CRM tools to deliver personalized engagement. The position offers flexibility, competitive compensation, and opportunities for professional

Qualifications

• Proven experience in customer engagement, customer success, or account management.
• Excellent communication and active listening for remote work.
• Ability to build rapport with clients remotely and manage multiple relationships.

Responsibilities

• Engage proactively with customers to understand their needs and goals.
• Provide ongoing support and act as primary contact for customers.
• Identify opportunities to enhance satisfaction and retention through personalized engagement.
• Address concerns and coordinate with internal teams to resolve issues.
• Gather feedback and share insights to inform product and service improvements.

Skills

Customer engagement

Remote communication

Relationship building

Active listening

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is searching for a proactive and communicative Remote Customer Engagement Specialist to join their dynamic team, operating remotely to serve customers in the Kimberley area and nationwide. This role focuses on building and maintaining strong relationships with customers, ensuring their success and satisfaction with our client's services. You will act as a trusted advisor, providing guidance, support, and proactive outreach to maximize customer value and loyalty. This is an excellent opportunity for an individual passionate about customer success in a fully remote capacity.

Key Responsibilities

• Engage proactively with customers to understand their needs and ensure they are achieving their goals.
• Provide ongoing support and guidance, acting as a primary point of contact.
• Identify opportunities to enhance customer satisfaction and retention through personalized engagement.
• Address customer concerns and facilitate resolutions by coordinating with internal teams.
• Gather customer feedback and share insights to inform product and service improvements.

Requirements

• Proven experience in a customer engagement, customer success, or account management role.
• Exceptional communication, interpersonal, and active listening skills, tailored for remote interaction.
• Ability to build rapport and trust with clients remotely.
• Strong organizational skills and the capacity to manage multiple customer relationships simultaneously.
• Proficiency with CRM systems and customer engagement platforms.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote position offering significant work-life flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Budget for professional development and continuous learning.
• A collaborative and supportive remote work culture.