customer service adviser

BG Glass Technologies; Barrie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading glass manufacturing company in Barrie is seeking a Customer Service Advisor. The role involves addressing inquiries and complaints, maintaining records, and providing client support. Candidates should have 3-5 years of experience and excellent communication skills. This is a full-time, on-site position with various health benefits.

Benefits

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Life insurance

Long-term care insurance

Free parking available

Qualifications

• 3 to less than 5 years of experience in customer service.
• Own transportation required.
• Strong computer and technology knowledge.

Responsibilities

• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Maintain records and statistics.
• Provide ongoing support to clients after sales.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Team player

Ability to multitask

Education

College / CEGEP or equivalent experience

Tools

MS Excel

MS Outlook

MS Word

MS Office

Job description

Overview

Join to apply for the customer service adviser role at BG Glass Technologies.

Languages: English

Experience

3 years to less than 5 years

On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting

Private company, corporation or industry

Qualifications

• Education: College / CEGEP or equivalent experience

Responsibilities

• Answer written and oral inquiries
• Address customers\' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, inquiries and complaints in the delivery of meaningful information and services
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Maintain and manage digital database
• Answer clients\' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

• Computer and technology knowledge : Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS Office, Spreadsheet

Other information

• Transportation / travel information: Own transportation

Work conditions

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

• Health benefits: Dental plan, Health care plan, Vision care benefits
• Financial benefits: Group insurance benefits, Life insurance
• Long term benefits: Long-term care insurance
• Other Benefits: Free parking available

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Glass Product Manufacturing

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