Customer Relations Administrator

gWorks; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A customer-focused organization in Calgary seeks a Customer Relations Admin to ensure exceptional support for clients and manage office coordination. This full-time position involves handling customer inquiries, maintaining data accuracy in CRM systems, and supporting the onboarding process. The ideal candidate has 2-3 years in customer service or office admin, proficiency in Microsoft Office, and experience with Salesforce and Shopify. This is a permanent in-office role with room for contribution and growth.

Qualifications

• Minimum 2-3 years in customer service or office administration.
• Proficiency in Microsoft Office required.
• Experience with CRM and e-commerce platforms beneficial.

Responsibilities

• Ensure exceptional customer experience and respond to inquiries professionally.
• Support internal departments with data accuracy in Salesforce.
• Greet visitors and manage in-office deliveries and packages.

Skills

Customer service mentality

Organizational skills

Communication skills

Proficiency in Microsoft Office

Education

Diploma or certification in a relevant field

Tools

Salesforce

Shopify

Job description

Reports to: Customer Operations Manager

Location: Calgary, Alberta

Job Type: Full-Time, In-Office, Permanent

MANDATE

As a member of the Customer Success team, the Customer Relations Admin will act as a versatile first point of contact for LivingWorks Customers (Organizations, Trainers, Learners/Helpers). This role blends customer success administration, online training set‑up and fulfillment support for Customers and Learners, and office coordination responsibilities to ensure a positive experience for all LivingWorks Stakeholders. While highly organized and efficient in their work, they also possess a strong customer service & sales mentality, seeing every interaction as an opportunity to provide the best possible customer experience and to increase LivingWorks reach.

KEY ACCOUNTABILITIES

Customer Success Administration

• Ensure exceptional customer experience by communicating clearly and responding to inquiries with empathy and professionalism.
• Triage, route, and escalate inbound email and phone inquiries, ensuring accurate and timely responses in accordance with established triage and routing business rules.
• Maintain a working knowledge of product information and support system processes to assist with basic issue identification, troubleshooting, or escalation as required.
• Meet or exceed response time expectations, monitoring shared inboxes and phone lines to ensure rapid follow‑through and prevent delays in customer support.
• Support Customer Success teams in preparing invoices and reports as required.
• Support internal departments by monitoring and maintaining data accuracy within the CRM (Salesforce).
• Participate in team meetings and contribute to ongoing process improvement initiatives.
• Provide backup support for material orders and fulfillment, procurement processing, and general customer success team activities, including lead communication as needed.

Online Program Fulfillment

• Own end‑to‑end process of online program purchases, ensuring timely and accurate handling of customer information and order details.
• Support the onboarding, engagement, and ongoing success of organizations and individuals who have purchased or are considering additional purchases of online programs.
• Create quotes and invoices in Shopify for e‑learning purchases.
• Collaborate with the support team to set up single learner enrollments and manage group configurations within LivingWorks Learning Management Systems.
• Update Salesforce with all e‑learning purchases to ensure accurate tracking and reporting.
• Ensure customer support inquiries are addressed in a timely manner, including fielding questions and escalating issues in accordance with established policies and procedures.
• Monitor all four LivingWorks Shopify storefronts for purchases of LivingWorks START and FAITH.

Receptionist and Office Coordination

• Greet and assist in‑person visitors, ensuring a professional and welcoming first point of contact.
• Accept grocery deliveries, verify contents, and organize items in designated kitchen areas.
• Care for office plants weekly to maintain a welcoming workspace.
• Receive, log, and distribute packages securely and promptly.
• Manage key cards and security tags, ensuring records are maintained in the visitor sign‑in system.
• Perform additional administrative duties as required to support overall office operations.

EDUCATION & QUALIFICATIONS

Skills & Qualifications

• Diploma or certification in a relevant field, or equivalent experience.
• Minimum 2-3 years in customer service, office administration, or similar front‑line support role.
• Proficiency in Microsoft Office.
• Experience with CRM (Salesforce) and e-commerce platforms (Shopify) is an asset.

Core Competencies

• Positive interpersonal abilities with a strong commitment to customer service.
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively.