Customer Onboarding & Advocacy Engineer

Nokia; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Advocacy Engineer in Ottawa, Ontario, who will oversee customer onboarding and relationships, manage critical escalations, and refine onboarding processes. Ideal candidates will have experience in customer management within technical settings and strong knowledge of optical networks and TCP/IP. This role brings opportunities to lead demonstrations, manage customer expectations, and ensure optimal deployment and satisfaction with new technologies.

Qualifications

• Proven experience in customer management, onboarding, and relationship‑building in technical environments.
• Prior experience with Long Haul and/or Metro Optical Networks required.
• Knowledge of TCP/IP networking, L2/L3 routing, and switching.

Responsibilities

• Lead critical customer onboarding, including setup, configuration, training, and troubleshooting.
• Act as primary point of contact for customer management and foster strong relationships.
• Generate customer test plans for newly released hardware or software features.

Skills

Customer management

Onboarding

Relationship-building

TCP/IP networking

Optical test sets

Automation (Python, SDN)

Education

Master's degree in electrical/electronic Engineering

Tools

Spirent

IXIA

Agilent

Job description

A leading telecommunications company is seeking a Customer Advocacy Engineer in Ottawa, Ontario, who will oversee customer onboarding and relationships, manage critical escalations, and refine onboarding processes. Ideal candidates will have experience in customer management within technical settings and strong knowledge of optical networks and TCP/IP. This role brings opportunities to lead demonstrations, manage customer expectations, and ensure optimal deployment and satisfaction with new technologies.