Service Advisor, Fort McMurray

FOUNTAIN TIRE LTD; Fort McMurray; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Health, dental and vision benefits

RRSP with company matching

Training program and advancement

Discounts on tires and services

Regular day shifts

Job summary

Fountain Tire Fort McMurray is seeking a friendly Service Advisor to join our automotive team. You will manage work orders, bookings, quotes, and customer communication to ensure a smooth service experience.

We offer competitive wages, comprehensive benefits including health, dental, and vision, RRSP matching, and extensive training with opportunities for advancement. Day shifts and employee discounts on tires and services are provided.

Qualifications

• Experience in the automotive repair industry is an asset.
• Excellent customer service and a great attitude are a must.
• Effective listening skills with the ability to identify customer needs.
• A team player who takes pride in their work.

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians.
• Provide service quotes and obtain customer authorization for work; finalize sales and follow up with customers.
• Provide proactive calls to customers to determine satisfaction with the service.
• Recommend tire service, tire maintenance, wheel and mechanical services to customers.
• Ensure all products are billed accurately and update computer system accordingly.
• Keep showroom promotional material updated.
• Participate in safety initiatives to ensure safety for Fountain Tire customers and staff.
• Complete assigned e-learning and safety courses per learning modules.
• Assist in inventory management through documentation and annual counts.

Skills

Active listening

Customer service

Communication skills

Team player

Job description

Overview

Fountain Tire Fort McMurray, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $24 to $27 per hour/year
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.