Automotive Service Advisor — Growth, Benefits & Day Shifts

FOUNTAIN TIRE; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits incl. RRSP program

Training & advancement

Team & customers

Day shifts

Employee discounts

Job summary

Fountain Tire Edmonton Heritage in Edmonton is seeking a friendly, dedicated Service Advisor to join our automotive repair team. You will create work orders, communicate with technicians, provide quotes, and secure customer authorization for repairs.

A customer-focused attitude and a willingness to grow with our training program are essential. The role offers competitive compensation around CAD 60k+ annually, comprehensive benefits, and advancement opportunities.

Qualifications

• Must have at least 2 years of experience in the automotive repair or tire industry.
• Must be able to work Saturdays.
• Effective listening skills to identify customer needs and provide recommendations.
• Working knowledge of passenger, light truck and specialty tires and mechanical services.
• Must possess a valid driver’s license and provide a satisfactory driver’s abstract.
• Excellent customer service and a great attitude are a must.
• Team player who takes pride in their work.

Responsibilities

• Create work orders and arrange bookings, and communicate them to the technicians.
• Provide service quotes and obtain customer authorization for work, finalize sales and perform follow-up.
• Make proactive calls to customers to determine satisfaction with service.
• Recommend tire services, specialty tire services, wheel and mechanical services.
• Ensure all products are billed accurately and enter information in the computer system.
• Keep showroom promotional material updated.
• Participate in safety initiatives to ensure safety for Fountain Tire customers and staff.
• Complete assigned e-learning and safety courses per learning modules.

Skills

Customer service

Communication

Sales

Job description

Fountain Tire Edmonton Heritage in Edmonton is seeking a friendly, dedicated Service Advisor to join our automotive repair team. You will create work orders, communicate with technicians, provide quotes, and secure customer authorization for repairs.

A customer-focused attitude and a willingness to grow with our training program are essential. The role offers competitive compensation around CAD 60k+ annually, comprehensive benefits, and advancement opportunities.