Service Advisor: Automotive Care & Customer Experience

FOUNTAIN TIRE LTD; Edmonton; Hybrid; CAD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

RRSP with company matching

Training & advancement

Day shifts

Employee discounts

Job summary

Fountain Tire Roper Road in Edmonton is seeking a friendly Service Advisor to join our team. You will create work orders, quote services, and coordinate with technicians while delivering excellent customer care in a fast-paced shop setting.

We value ongoing training, promotion opportunities, and a strong team focus. Enjoy day shifts, company benefits, and employee discounts on tires and services as part of our supportive work culture.

Qualifications

• Experience in the automotive repair or tire industry is an asset.
• Effective listening skills with the ability to identify customer needs.
• Working knowledge of passenger and light truck tires and mechanical services.
• Must possess a valid driver's license.
• Excellent customer service and a positive attitude are essential.
• A team player who takes pride in their work.

Responsibilities

• Create work orders and arrange bookings and communicate them to the technicians.
• Provide service quotes and obtain customer authorization for work, finalize sales, and follow up.
• Make proactive calls to customers to assess satisfaction with the service received.
• Recommend tire service, wheel and mechanical services to customers.
• Ensure all products are billed accurately and update the computer system.
• Keep showroom promotional material updated.
• Participate in safety initiatives and adhere to learning modules.
• Assist in inventory management through documentation and annual counts.

Skills

Customer service

Active listening

Communication

Team player

Valid driver’s license

Job description

Fountain Tire Roper Road in Edmonton is seeking a friendly Service Advisor to join our team. You will create work orders, quote services, and coordinate with technicians while delivering excellent customer care in a fast-paced shop setting.

We value ongoing training, promotion opportunities, and a strong team focus. Enjoy day shifts, company benefits, and employee discounts on tires and services as part of our supportive work culture.