Customer-Focused Automotive Service Advisor

Plaza Kia; Truro; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Full-time employment

Training and career development

Team-oriented workplace

Employee pricing

Community relationship building

Job summary

Blaikie's Dodge Chrysler in Truro is seeking an Automotive Service Advisor to handle customer calls, schedule service, and coordinate with technicians. The role focuses on delivering a welcoming service experience, documenting vehicle concerns, and maintaining clear communication with customers throughout the service process.

The position emphasizes multitasking, accuracy in repair orders, and ability to explain maintenance costs.

Qualifications

• Experience in automotive service, customer service, or dealership environment is an asset.
• Strong communication, listening, and organizational skills.
• Positive attitude and commitment to excellent customer service.
• Ability to manage multiple priorities in a busy environment.
• Comfortable using computers, telephone systems, email, and scheduling software.
• Ability to explain automotive maintenance and repair information clearly.

Responsibilities

• Answer incoming service calls, emails, and online appointment requests.
• Schedule service appointments according to customer needs and shop capacity.
• Greet customers and provide a professional, welcoming service experience.
• Discuss vehicle concerns and document customer service requests.
• Prepare and open repair orders with complete customer and vehicle information.
• Review recommended maintenance based on mileage and Nissan service guidelines.
• Explain required repairs, maintenance timelines, and costs.
• Obtain customer authorization before additional work.
• Maintain regular communication with customers on status of vehicles.
• Coordinate with technicians, parts staff, and service management to keep appointments moving smoothly.
• Review completed repair orders and explain work performed and charges.
• Schedule follow-up appointments and contact customers about recommendations or declined services.
• Assist with appointment confirmations, reminders, and service campaigns.
• Help maintain accurate customer records in the dealership management system.
• Address questions or concerns and involve management when necessary.
• Support customer satisfaction, productivity, and sales goals.

Skills

Customer service

Appointment scheduling

Communication

Multitasking

Computer skills

Tools

Scheduling software

Job description

Blaikie's Dodge Chrysler in Truro is seeking an Automotive Service Advisor to handle customer calls, schedule service, and coordinate with technicians. The role focuses on delivering a welcoming service experience, documenting vehicle concerns, and maintaining clear communication with customers throughout the service process.

The position emphasizes multitasking, accuracy in repair orders, and ability to explain maintenance costs.