Customer-First Auto Service Advisor

Promotive Service Centre; Brampton; On-site; CAD 42,000 - 55,000; Full time

Job summary

Promotive Service Centre in Brampton, ON, is seeking a hands-on Automotive Service Advisor. You will greet clients, understand their vehicle concerns, and document service requests clearly for the technicians who schedule maintenance and repairs.

You will provide detailed estimates, explain recommended services in plain language, manage work orders, update customers on progress, and ensure a safe, organized service environment. This on-site role emphasizes customer care and efficient operation.

Qualifications

• Strong customer-focused skills and the ability to handle inquiries professionally.
• Basic understanding of vehicle maintenance and automotive repair to explain services to technicians.
• Clear and confident communication, both verbal and written, to document work orders and explain information.
• Attention to detail and organizational skills to manage multiple vehicles and requests.
• Prior automotive service or customer-facing experience is an asset.
• Comfort working on-site in a busy service centre and using service management software.
• High school diploma or equivalent; automotive/customer service training is a plus.

Responsibilities

• Greet clients and understand their vehicle concerns, documenting service requests clearly.
• Coordinate with technicians to schedule and prioritize maintenance and repairs.
• Provide detailed estimates and explain recommended services in accessible language.
• Process payments and maintain service records.
• Maintain a clean, organized, and safety-focused service environment.

Skills

Customer service

Communication skills

Attention to detail

Vehicle maintenance knowledge

On-site work

Team collaboration

Education

High school diploma

Tools

POS software

Job description

Promotive Service Centre in Brampton, ON, is seeking a hands-on Automotive Service Advisor. You will greet clients, understand their vehicle concerns, and document service requests clearly for the technicians who schedule maintenance and repairs.

You will provide detailed estimates, explain recommended services in plain language, manage work orders, update customers on progress, and ensure a safe, organized service environment. This on-site role emphasizes customer care and efficient operation.