Automotive Service Advisor

Kaizen Automotive Group; Airdrie; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

Job summary

Airdrie Dodge, part of the Kaizen Automotive Group in Alberta, is seeking a Service Advisor to act as the primary liaison between customers and the service team. You will document concerns, coordinate with technicians, and ensure timely, OEM-compliant repairs with strong customer service.

The ideal candidate brings solid customer service skills, automotive terminology knowledge, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• Previous experience in automotive service or dealership environment preferable.
• Strong understanding of vehicle maintenance terminology and service procedures.
• Excellent communication and relationship-building skills.

Responsibilities

• Greet customers and document service needs and vehicle information.
• Prepare repair orders and service estimates per guidelines.
• Communicate recommended services, pricing and timelines clearly.
• Coordinate with technicians for diagnosis and timely repairs.
• Provide updates to customers and maintain communication throughout service.

Skills

Customer service

Communication

Time management

Organization

DMS proficiency

Education

Automotive certification

Tools

DMS software

OEM service platforms

Job description

Brand Statement

Rev Up Your Career at Airdrie Dodge in Airdrie, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Airdrie Dodge embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Airdrie Dodge, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Airdrie Dodge is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This roleis responsible forunderstanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensuretimely,high-qualityrepairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-pacedautomotive environment.

Responsibilities and Qualifications

Key Responsibilities

• Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
• Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
• Communicate recommended services, pricing, and timelines with transparency and clarity.
• Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
• Provide regular updates to customers and maintain communication throughout the service process.
• Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
• Handle customer questions, concerns, and follow‑up needs to support long‑term relationships.
• Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
• Maintain accurate records, reports, and documentation within the DMS and OEM systems.
• Support a clean, organized, andsafetyfocusedservice environment.
• All other duties as assigned by leadership.

Qualifications

• Previous experience in an automotive service or customer service role; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication, customer service, and relationship building skills.
• Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and OEM service platforms.
• Strong organizational skills and high attention to detail.
• Valid driver’s license and clean driving record required.
• Automotive or business related education or certification is an asset.

Posted Salary Range

CAD $0.00 - CAD $0.00 /Hr.