Automotive Service Advisor — Fast-Paced, Customer‑Focused

Kaizen Automotive Group; Airdrie; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

Job summary

Airdrie Dodge, part of the Kaizen Automotive Group in Alberta, is seeking a Service Advisor to act as the primary liaison between customers and the service team. You will document concerns, coordinate with technicians, and ensure timely, OEM-compliant repairs with strong customer service.

The ideal candidate brings solid customer service skills, automotive terminology knowledge, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• Previous experience in automotive service or dealership environment preferable.
• Strong understanding of vehicle maintenance terminology and service procedures.
• Excellent communication and relationship-building skills.

Responsibilities

• Greet customers and document service needs and vehicle information.
• Prepare repair orders and service estimates per guidelines.
• Communicate recommended services, pricing and timelines clearly.
• Coordinate with technicians for diagnosis and timely repairs.
• Provide updates to customers and maintain communication throughout service.

Skills

Customer service

Communication

Time management

Organization

DMS proficiency

Education

Automotive certification

Tools

DMS software

OEM service platforms

Job description

Airdrie Dodge, part of the Kaizen Automotive Group in Alberta, is seeking a Service Advisor to act as the primary liaison between customers and the service team. You will document concerns, coordinate with technicians, and ensure timely, OEM-compliant repairs with strong customer service.

The ideal candidate brings solid customer service skills, automotive terminology knowledge, and the ability to manage multiple tasks in a fast-paced setting.