Service Advisor — Customer Experience Champion

Steele Halifax Chrysler; Beechville; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Access to Steele University

Job summary

Steele Halifax Chrysler is seeking a Service Advisor to bridge customers and the shop, guiding maintenance or repairs with clarity, confidence, and care. You will listen, explain, and build trust, thriving in a fast-paced, customer-centric environment.

You’ll join a team-focused workplace in Halifax, leveraging Chrysler programs and systems, and contributing to a high-performing service department while delivering an outstanding customer experience.

Qualifications

• Excellent communication and interpersonal skills for customer interactions.
• Previous customer-service experience is preferred.
• Ability to explain complex information clearly and concisely.
• Strong organizational skills with attention to detail.
• Eagerness to learn and grow within the Steele Auto Group.

Responsibilities

• Welcoming customers and understanding vehicle concerns.
• Reviewing warranty and service coverage; explain it clearly.
• Prepare estimates for parts, labor, and services.
• Create detailed repair orders to support shop operations.
• Keep customers informed with timely updates and transparent communication.
• Maintain organized service documentation.
• Stay current with Chrysler programs and systems.
• Support teammates to maintain a high-performing environment.

Skills

Communication skills

Customer service

Relationship-building

Team player

Organization

Willingness to learn

Valid driver’s license

Tools

Chrysler systems

Job description

Steele Halifax Chrysler is seeking a Service Advisor to bridge customers and the shop, guiding maintenance or repairs with clarity, confidence, and care. You will listen, explain, and build trust, thriving in a fast-paced, customer-centric environment.

You’ll join a team-focused workplace in Halifax, leveraging Chrysler programs and systems, and contributing to a high-performing service department while delivering an outstanding customer experience.