Customer-First Inside Sales Specialist (Calgary)

ROBINSON; Calgary; On-site; CAD 42,000 - 64,000; Full time

Job summary

ROBINSON, a family-owned Canadian distributor of plumbing, heating, electrical, and lighting products, invites you to join our Inside Sales team at the Calgary location. You will interact with customers by phone and email, provide quotations, and help ensure timely order processing and delivery.

You will educate customers about product features, price alternatives, and coordinate with Outside Sales to update contracts and arrange deliveries.

Qualifications

• Strong mathematical aptitude required.
• Good organizational and communication skills.
• Detail oriented in a deadline-driven environment.
• Strong computer skills.

Responsibilities

• Communicate with customers by phone and email.
• Provide timely quotations and process orders and deliveries.
• Recommend alternate products based on cost or specs.
• Process transactions including orders and returns.
• Educate customers on product features to boost sales.
• Coordinate with Outside Sales to update contracts and deliveries.
• Prepare quotations for small to medium jobs.
• Source and price products per quote request.
• Maintain records of job quotes.
• Assist with returns and warranties.

Skills

Mathematical aptitude

Organizational skills

Communication skills

Attention to detail

Computer skills

Industry experience

Job description

ROBINSON, a family-owned Canadian distributor of plumbing, heating, electrical, and lighting products, invites you to join our Inside Sales team at the Calgary location. You will interact with customers by phone and email, provide quotations, and help ensure timely order processing and delivery.

You will educate customers about product features, price alternatives, and coordinate with Outside Sales to update contracts and arrange deliveries.