Hydronics Inside Sales Specialist | Quoting & Customer Solutions

B.A. Robinson Co.; Calgary; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

ROBINSON is a family-owned Canadian distributor of plumbing, heating, electrical, and lighting products. The company serves customers in construction and retail home improvement markets through 32 distribution warehouses and showrooms across Western Canada and Ontario.

ROBINSON is committed to a diverse, inclusive, and respectful workplace and to accommodating candidates with disabilities during the interview process.

Qualifications

• Strong mathematical aptitude.
• Good organizational and communication skills.
• Detail oriented in deadline driven environment.
• Industry related experience is considered an asset.

Responsibilities

• Communicate with customers primarily by phone and email.
• Provide timely quotations and accurate order processing and delivery.
• Recommend alternate products based on cost, availability or specifications.
• Process customer transactions such as orders and returns.
• Educate customers about features and benefits of products to improve product related sales and customer satisfaction.
• Communicating with Outside Sales people to update customer contracts and coordinate deliveries.
• Assisting with select returns and warranties.
• Prepare small to medium size job quotations.
• Provide phone and email quotes to customers.
• Source and price product as per quote request.
• Maintain records of job quotes.
• Other duties/responsibilities as assigned.

Skills

Math aptitude

Organizational skills

Communication skills

Attention to detail

Job description

ROBINSON is a family-owned Canadian distributor of plumbing, heating, electrical, and lighting products. The company serves customers in construction and retail home improvement markets through 32 distribution warehouses and showrooms across Western Canada and Ontario.

ROBINSON is committed to a diverse, inclusive, and respectful workplace and to accommodating candidates with disabilities during the interview process.