Customer Experience Specialist – Wealth & Financial Services

Aviso; Toronto; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health and dental benefits

Generous vacation time

Retirement matching

Education assistance

Team events

Job summary

Aviso Wealth in Toronto is seeking a Customer Service Experience Representative to join our Contact Centre on a 12-month assignment. You will respond to inquiries via phone, email or chat and deliver a consistently excellent customer experience.

Fluency in English is required; bilingual French is a plus. We value initiative, teamwork and the ability to learn quickly. This role offers competitive pay and comprehensive benefits in a dynamic, digital company.

Qualifications

• Experience helping customers for 1+ year.
• Inbound contact centre or retail experience preferred.
• Fluent English; French is an asset.
• Technically savvy and able to learn quickly.

Responsibilities

• Respond to inquiries via telephone, email or chat professionally.
• Provide exceptional customer experience and proactive solutions.
• Act as primary contact for resolution of problems with empathy.
• Drive process improvements and follow department policies.

Skills

Customer service

Inbound support

English fluent

French bilingual

Tech-savvy

Flexible hours

Tools

CRM systems

Job description

Aviso Wealth in Toronto is seeking a Customer Service Experience Representative to join our Contact Centre on a 12-month assignment. You will respond to inquiries via phone, email or chat and deliver a consistently excellent customer experience.

Fluency in English is required; bilingual French is a plus. We value initiative, teamwork and the ability to learn quickly. This role offers competitive pay and comprehensive benefits in a dynamic, digital company.