Bilingual (French/English) Customer Care Specialist

Beyond Bilingual Inc.; Toronto; Hybrid; CAD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Company-paid premiums

Benefits after 3 months

3 weeks vacation

Job summary

Beyond Bilingual Inc. is seeking a high-performing Bilingual (French/English) Customer Care Specialist in Toronto, ON. In this role, you will resolve customer inquiries, recommend solutions, and deliver an exceptional customer experience as the first point of contact.

You will report to the Team Lead of Customer Care and collaborate with internal teams to support business growth. This is a full-time position with a competitive benefits package and potential for career advancement.

Qualifications

• Fully bilingual in French and English (verbal and written) required.
• Minimum 3 years of financial industry experience.
• 1–2 years of customer service experience, preferably in B2B2C environment.
• Call center experience (1–2 years) preferred.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Resolve customer inquiries and deliver exceptional customer experience.
• Recommend solutions and act as first point of contact for customers.
• Collaborate with internal teams to support business growth.
• Maintain high level of accuracy and attention to detail while handling multiple priorities.

Skills

Bilingual (FR/EN)

Customer service mindset

Time management

Strong communication

Tools

Microsoft Office

Google Suite

Job description

Bilingual (French/English) Customer Care Specialist

Job Details

• Location: Toronto, ON – Currently hybrid – 3 days in office* Strong possibility of moving to 5 days/week in office
• Job Type: Full-Time
• Schedule: Monday – Friday – 9:00am – 5:00pm (30 -minute lunch)
• Compensation: Up to $60,000 + 10% annual bonus (combination of individual and company performance)

Perks

• Comprehensive medical and dental benefits
• 80% of the benefit premiums are paid by company
• Benefits become effective after 3 months of employment
• 3 weeks of vacation

Company Overview

Our client is a Canadian financial services company that provides consumer financing for home improvements.

About the Role

We are seeking a high-performing, energetic Bilingual (French/English) Customer Care Specialist to join our growing team. In this role, you will be responsible for resolving customer inquiries, recommending solutions, and delivering an exceptional customer experience. As the first point of contact, you will play a key role in establishing and maintaining our reputation for outstanding customer care. You will report to the Team Lead of Customer Care and work closely with internal teams and key stakeholders to support business growth. This is a full-time position, and you will be eligible to participate in the competitive employee benefits package.

Qualifications & Requirements

• Fully bilingual in French and English (verbal and written) required.
• Minimum 3 years of financial industry experience
• 1–2 years of customer service experience, preferably in a business-to-business-to-consumer (B2B2C) environment.
• Call center experience (1–2 years) is preferred.
• Proficiency in Microsoft Office and Google Suite.
• Strong ability to manage multiple priorities within tight deadlines while maintaining accuracy and attention to detail.
• Excellent judgment and problem-solving skills.
• Highly organized, self-motivated, and results-driven with strong time management skills.
• Ability to quickly learn new systems and adapt to evolving procedures.
• Exceptional customer service and relationship management skills.
• Strong communication skills with a positive, confident, and professional demeanor.