Bilingual Customer Experience Specialist

Aviso Wealth Inc.; Toronto, Vancouver, Montreal; Hybrid; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health & dental benefits

Generous vacation time

Retirement matching

Education assistance

Job summary

Aviso Wealth Inc. in Toronto seeks a Bilingual Customer Service Experience Representative to join our Contact Centre for a 12-month term. You will respond to inquiries by phone, email, or chat with empathy and accuracy.

You will provide exceptional service, resolve issues, and help clients understand our products. Fluency in English and French is required, and experience in financial services is a plus. The role offers a supportive team and opportunities to contribute to process improvements.

Qualifications

• Fluency in English and French is required for daily interactions.
• Prior customer service experience in financial services is a plus.
• Experience in an inbound contact centre or retail environment is beneficial.
• Ability to adapt to changing hours and schedules.

Responsibilities

• Respond to inquiries by phone, email or chat in a courteous, accurate manner.
• Provide exceptional customer experience and seek creative, personal solutions.
• Act as primary contact to resolve problems with empathy and a solution focus.
• Drive continuous improvement by suggesting process enhancements.
• Understand and apply department policies and procedures.

Skills

Bilingual EN/FR

CS Experience

Inbound Call Center

Digital Fluency

Learning Mindset

Education

Post-secondary education preferred

IFIC/CSC courses

Job description

Aviso Wealth Inc. in Toronto seeks a Bilingual Customer Service Experience Representative to join our Contact Centre for a 12-month term. You will respond to inquiries by phone, email, or chat with empathy and accuracy.

You will provide exceptional service, resolve issues, and help clients understand our products. Fluency in English and French is required, and experience in financial services is a plus. The role offers a supportive team and opportunities to contribute to process improvements.