Bilingual Customer Experience Specialist

Aviso Wealth; Toronto; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Aviso Wealth Inc. is seeking a Bilingual Customer Service Experience Representative to join our Contact Centre in Canada. You will be responsible for delivering exceptional service across phone, email, and chat, with a focus on empathy, accuracy, and timely responses.

Fluency in English is required; French is a plus. We value proactive problem solving, a customer-first mindset, and the ability to adapt to changing schedules.

Qualifications

• Experience in customer service or contact centers is highly valued.
• Fluent communication in English required; French is an asset.

Responsibilities

• Respond to inquiries via phone, email, or chat in a courteous, accurate, and timely manner.
• Provide exceptional customer experience and proactively find solutions that personalize the interaction.
• Act as primary contact for issue resolution with empathy and a solution-focused mindset.
• Assist in process improvements and adhere to department policies and procedures.
• Contribute to a team culture that values service excellence and customer care.

Skills

Fluent English

French (asset)

Customer service experience

Education

Post-secondary education not required

IFIC or CSC courses a plus

Job description

Aviso Wealth Inc. is seeking a Bilingual Customer Service Experience Representative to join our Contact Centre in Canada. You will be responsible for delivering exceptional service across phone, email, and chat, with a focus on empathy, accuracy, and timely responses.

Fluency in English is required; French is a plus. We value proactive problem solving, a customer-first mindset, and the ability to adapt to changing schedules.