Bilingual Customer Experience Specialist

Aviso; Vancouver; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vacation time

Retirement matching

Education assistance

Team events

Job summary

Aviso is seeking a Bilingual Customer Service Experience Representative in Vancouver to join our Contact Centre for a 12‑month term. You will respond to inquiries by phone, email or chat with empathy and accuracy, aiming to deliver an outstanding customer experience.

This role emphasizes continuous improvement and providing support that helps Canadians achieve financial well‑being. You will work with a collaborative team, handle various channels, and adapt to changing hours.

Qualifications

• Fluent communication in English and French required.
• Experience in customer service roles is preferred.
• Ability to work in a digital company environment.

Responsibilities

• Respond to inquiries via phone, email or chat in a courteous and professional manner.
• Provide exceptional customer experience and proactive problem solving.
• Serve as primary contact with clients for issue resolution with empathy.
• Identify and participate in process improvements to enhance CSX.
• Adhere to department policies and procedures.

Skills

Bilingual English/French

Customer service

Education

Post-secondary education a plus

Job description

Aviso is seeking a Bilingual Customer Service Experience Representative in Vancouver to join our Contact Centre for a 12‑month term. You will respond to inquiries by phone, email or chat with empathy and accuracy, aiming to deliver an outstanding customer experience.

This role emphasizes continuous improvement and providing support that helps Canadians achieve financial well‑being. You will work with a collaborative team, handle various channels, and adapt to changing hours.