Bilingual Customer Service Representative

Fuze HR Solutions; Markham; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Fuze HR Solutions in Markham is seeking a bilingual Customer Service Specialist to help clients across channels, delivering accurate information and a positive experience.

You will handle inquiries in English and French, support daily administration, and maintain records using internal systems, in a hybrid work setting.

Open to motivated individuals with strong communication, organizational, and Word/Excel proficiency.

Qualifications

• Bilingual in English and French required or highly preferred.
• Experience in inbound/outbound customer service is an asset but not mandatory.
• Strong communication and organizational skills are essential.

Responsibilities

• Handle incoming calls and inquiries in English and French.
• Provide accurate information and resolve customer issues across channels.
• Maintain detailed records of interactions in internal systems.
• Perform general administrative duties and in-office support as needed.
• Work effectively in a high-volume environment and manage priorities.

Skills

Bilingual English/French

Customer service

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Bilingual Customer Service Specialist

Location: Markham, ON
Work Model: Hybrid
Salary: $50,000 – $65,000 annually

About the Opportunity

We are seeking a Bilingual Customer Service Specialist to join an established financial services organization. Reporting to the Customer Service Supervisor, this individual will be responsible for handling incoming customer inquiries, providing timely and accurate information, and ensuring a positive customer experience across multiple communication channels.

This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering responsive, high-quality service.

Key Responsibilities

• Manage incoming calls and respond to customer inquiries in both English and French.
• Address customer requests professionally through telephone and online customer service platforms.
• Provide accurate information, investigate concerns, and assist with resolving customer issues efficiently.
• Maintain clear and detailed records of customer interactions using internal systems and established procedures.
• Complete general administrative duties and provide in-office support as required.
• Work effectively in a high-volume environment while managing competing priorities.
• Follow established company policies, procedures, and service standards.
• Provide additional departmental support as business needs and workloads fluctuate.

Qualifications & Skills

• Strong verbal and written communication skills in both English and French.
• Previous inbound customer service experience is considered an asset but is not required.
• Customer-focused mindset with a genuine interest in delivering a positive service experience.
• Strong organizational and multitasking abilities.
• Ability to work independently, prioritize responsibilities, and manage time effectively.
• Working knowledge of Microsoft Office, particularly Word and Excel.
• High school diploma or equivalent.

This posting reflects an active vacancy.

We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.

We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.

Contract Info / Information sur le contrat

• Job ID / No. du Poste: 64921411
• Open Positions / Postes Ouverts: 1