Customer Experience Specialist - Banking

TD Securities; Toronto; On-site; CAD 30,996 - 39,027; Full time

Benefits offered by this job

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Job summary

A leading financial institution in Canada is looking for a Customer Experience Associate to join their team in Toronto. The role involves processing financial transactions, understanding customer needs, and promoting banking solutions to ensure a positive experience. The ideal candidate will have strong administrative skills, relevant experience, and a passion for customer service. This position offers competitive pay and opportunities for growth in a dynamic and supportive work environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• A go-getter who can exercise initiative and be accurate and detail-oriented.

Responsibilities

• Process financial transactions per standardized procedures.
• Understand and determine customer needs to recommend solutions.
• Deliver quality customer experiences and recommend improvements.

Skills

Strong administration skills

Organizational skills

Planning skills

Time management skills

Customer experience skills

Detail-oriented

Dynamic communication

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

A leading financial institution in Canada is looking for a Customer Experience Associate to join their team in Toronto. The role involves processing financial transactions, understanding customer needs, and promoting banking solutions to ensure a positive experience. The ideal candidate will have strong administrative skills, relevant experience, and a passion for customer service. This position offers competitive pay and opportunities for growth in a dynamic and supportive work environment.