Expert Bilingue – Succès Client Fintech Hybride

Wealthsimple Technologies; Toronto; Hybrid; CAD 34,000 - 36,000; Full time

Benefits offered by this job

MacBook provided

WFA home office stipend

PTO and vacation days

Job summary

Wealthsimple is seeking a customer support agent for a 4-month contract in Toronto, operating in a hybrid model. You will explain investing concepts to clients, handle transfers and back-office tasks, and collaborate across teams to improve client tools. Candidates must be fluent in French and English and comfortable with shift work.

Essentially, you will be the voice of Wealthsimple, helping customers achieve their financial goals while adapting to a dynamic fintech environment.

Qualifications

• 1–2 years of experience in fast-paced, high-volume customer service.
• Fluent in both French and English, written and spoken.
• Comfort navigating multiple browser tabs, using Slack, and keyboard shortcuts.
• Willing to work full-time rotating shifts including weekends and holidays.

Responsibilities

• Be the voice of Wealthsimple, explaining investing concepts clearly.
• Resolve customer journeys from transfers to back-office operations.
• Collaborate with Product and Operations to improve tools for clients.
• Help customers reach their goals by meeting deadlines.

Skills

Customer service experience

Bilingual French & English

Tech savvy

Job description

Wealthsimple is seeking a customer support agent for a 4-month contract in Toronto, operating in a hybrid model. You will explain investing concepts to clients, handle transfers and back-office tasks, and collaborate across teams to improve client tools. Candidates must be fluent in French and English and comfortable with shift work.

Essentially, you will be the voice of Wealthsimple, helping customers achieve their financial goals while adapting to a dynamic fintech environment.