Customer Service Experience Representative, Temporary

Aviso; Vancouver; On-site; CAD 38,000 - 46,000; Full time

Job summary

Aviso in Vancouver is seeking a Customer Service Experience Representative to join our Contact Centre for a 12-month term. You will help Canadians by delivering caring, accurate support on our products and services.

You will report to the Supervisor, Service Center, and you will learn to answer questions from customers and financial advisors, striving to provide exceptional service with knowledge and enthusiasm.

Qualifications

• You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect

Responsibilities

• Customers and financial advisors call us for questions, help and support for our products.
• Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people.

Job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team for 12 months.

We are passionate enablers of financial freedom for all Canadians.We do this by providing a service that is caring, informative, supportive, accurate and timely.We lead by example in all interactions, constantly look for new ways to improve CSX that exceed not just our industry but are leading in any industry.We work collaboratively with each other, take ownership and accountability, and take pride in supporting not only our internal community but the communities in which we operate.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike.We are looking for people who can always find positives, even in the most difficult times. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal Call Centre and have high respect for our team. Our goals are nothing short of being the best service experience in the world.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. If this sounds like you, please read on.

Who you are:

• You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect