Customer Experience Specialist — Banking & Digital

Scotiabank; Vancouver; On-site; CAD 38,000 - 52,000; Full time

Job summary

Scotiabank in Vancouver is seeking a Customer Experience Associate to be the face and heart of our branches, delivering outstanding service as customers work toward their financial goals.

You will build relationships, uncover needs, and promote digital banking options while helping customers with everyday transactions in a fast-paced, target-driven environment. Join a collaborative team dedicated to development, training, and community impact.

Qualifications

• Proven customer service skills through work or community involvement
• Willing to assist in a professional, friendly and efficient manner
• Available to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Customer service

Sales awareness

Technical aptitude

Digital banking promotion

Job description

Scotiabank in Vancouver is seeking a Customer Experience Associate to be the face and heart of our branches, delivering outstanding service as customers work toward their financial goals.

You will build relationships, uncover needs, and promote digital banking options while helping customers with everyday transactions in a fast-paced, target-driven environment. Join a collaborative team dedicated to development, training, and community impact.