Branch Customer Experience Specialist | Flexible Schedule

Scotiabank; Victoria; On-site; CAD 42,000 - 52,000; Full time

Job summary

Scotiabank in Victoria, BC is seeking a Customer Experience Associate to be the face and heart of our branches, delivering exceptional service and helping customers reach their financial goals.

You will build relationships, uncover needs, explain banking concepts simply, and promote digital self-service options. The role is target-driven and team-oriented, with ongoing training and development opportunities.

Qualifications

• Proven customer service skills
• Willing to assist in a friendly and efficient manner
• Flexible schedule
• Comfortable with simple sales activities
• Strong technical skills and promoting digital/self-service banking options to customers

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers' needs
• Explain complicated concepts simply
• Demonstrate success in a target-based environment and contribute to a team-oriented culture
• Promote digital banking tools and self-service options to customers

Skills

Customer service

Sales skills

Digital banking

Communication

Team collaboration

Job description

Scotiabank in Victoria, BC is seeking a Customer Experience Associate to be the face and heart of our branches, delivering exceptional service and helping customers reach their financial goals.

You will build relationships, uncover needs, explain banking concepts simply, and promote digital self-service options. The role is target-driven and team-oriented, with ongoing training and development opportunities.