Customer Experience Specialist - Banking

Scotiabank; Abbotsford; On-site; CAD 40,000 - 46,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate in Abbotsford, BC. The role focuses on delivering exceptional service, building relationships, and guiding customers through transactions and simple sales opportunities.

The position emphasizes helping customers achieve their financial goals using digital and self-service banking options, in a friendly, professional team environment.

Qualifications

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Skills

Customer service

Relationship building

Communication skills

Sales orientation

Digital banking

Job description

Scotiabank is seeking a Customer Experience Associate in Abbotsford, BC. The role focuses on delivering exceptional service, building relationships, and guiding customers through transactions and simple sales opportunities.

The position emphasizes helping customers achieve their financial goals using digital and self-service banking options, in a friendly, professional team environment.