Customer Experience Specialist - Banking (Montreal)

Scotiabank; Quebec; On-site; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Competitive compensation

Career development opportunities

Internal training

Job summary

Scotiabank is seeking a Customer Experience Associate for Plaza Langelier, Montreal QC (18.75 hours/week). You will be the face of the branch, delivering exceptional service, handling transactions, and guiding customers toward digital solutions.

The role emphasizes relationship-building, sales opportunities, and helping clients achieve their financial goals. The position requires strong communication, adaptability to a flexible schedule, and a customer-centric mindset in a fast-paced retail

Qualifications

• Proven customer service skills from work or community involvement.
• Willing to assist in a friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and ability to promote digital and self-service banking options to customers.

Responsibilities

• Take a proactive approach to discovering customer needs and listening to understand what they are asking for.
• Process day-to-day transactions.
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities.
• Be a technology expert and promote digital and self-service banking options to customers.
• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based environment and contribute to a team-oriented culture.

Skills

Customer service

Tech skills

Job description

Scotiabank is seeking a Customer Experience Associate for Plaza Langelier, Montreal QC (18.75 hours/week). You will be the face of the branch, delivering exceptional service, handling transactions, and guiding customers toward digital solutions.

The role emphasizes relationship-building, sales opportunities, and helping clients achieve their financial goals. The position requires strong communication, adaptability to a flexible schedule, and a customer-centric mindset in a fast-paced retail