Banking Customer Experience Specialist

Scotiabank; Toronto; On-site; CAD 38,000 - 48,000; Full time

Job summary

Scotiabank in North York is seeking a Customer Experience Associate to be the face of our branches, delivering outstanding service and helping customers achieve their financial goals. You will engage with clients, process day-to-day transactions, and promote digital banking tools.

The role emphasizes people skills, ability to uncover needs, explain concepts simply, and contribute to branch targets in a collaborative environment.

Qualifications

• Previous customer service experience in banking or retail.
• Ability to understand customer needs and explain solutions clearly.
• Comfortable promoting digital banking options to customers.
• Flexible schedule availability.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Identify and fulfill customer needs throughout their journey.
• Explain financial concepts in simple terms.
• Support branch targets through sales opportunities and teamwork.

Skills

Customer service

Relationship building

Communication

Tech literacy

Tools

Mobile banking app

Online banking

Job description

Scotiabank in North York is seeking a Customer Experience Associate to be the face of our branches, delivering outstanding service and helping customers achieve their financial goals. You will engage with clients, process day-to-day transactions, and promote digital banking tools.

The role emphasizes people skills, ability to uncover needs, explain concepts simply, and contribute to branch targets in a collaborative environment.