Banking Customer Experience Specialist — Growth & Training

Scotiabank; Aurora; On-site; CAD 42,000 - 60,000; Full time

Job summary

Scotiabank in Aurora, Ontario seeks a Customer Experience Associate to be the face and heart of our branches, delivering exceptional service and guiding customers through everyday transactions and digital banking tools.

You will build relationships, uncover needs, and promote convenient digital options, while contributing to team targets and demonstrating a strong willingness to learn and grow within a leading Canadian bank.

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to promote digital and self-service banking options.
• Comfortable in a flexible schedule and in a target-based environment.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, and contribute to a team.
• Demonstrate eagerness to learn and determination to succeed.

Skills

Customer service

Sales

Communication

Tech-savvy

Relationship building

Job description

Scotiabank in Aurora, Ontario seeks a Customer Experience Associate to be the face and heart of our branches, delivering exceptional service and guiding customers through everyday transactions and digital banking tools.

You will build relationships, uncover needs, and promote convenient digital options, while contributing to team targets and demonstrating a strong willingness to learn and grow within a leading Canadian bank.