Customer Experience Specialist: Banking & Digital Tools

Scotiabank

Medicine Hat

On-site

CAD 32,000 - 42,000

Part time

2 days ago

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Benefits offered by this job

Competitive compensation and benefits

Internal training for career growth

Recognition and career advancement

Job summary

Scotiabank in Medicine Hat, AB is seeking a Customer Experience Associate to be the face and heart of our branches, delivering exceptional service along the customer journey while promoting digital self-service options. You will engage customers, process day-to-day transactions and contribute to achieving branch targets in a supportive team environment.

The role emphasizes building relationships, uncovering needs, and explaining concepts clearly, with a focus on technology adoption and a

Qualifications

Proven customer service skills through work or community involvement
Willing to assist in a professional, friendly and efficient manner
Able to work a flexible schedule
Comfortable in simple sales situations
Strong technical skills and ability to promote digital/self-service options

Responsibilities

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based environment and contribute to a team-oriented work culture
Demonstrate eagerness to learn and determination to succeed