Customer Experience Pro – Banking & Digital Tools

Scotiabank; London; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Internal training

Career development

Competitive compensation

Community engagement

Job summary

Scotiabank in London, Ontario is seeking a Customer Experience Associate to be the face of our branches and help customers achieve their financial goals. You will provide outstanding service across the customer journey, process day-to-day transactions, promote digital banking, and contribute to branch targets in a collaborative team environment.

You will connect with customers in a relatable way, build long-standing relationships, and support the community through inclusive banking services and

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable promoting digital and self-service banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers' needs.
• Explain complicated concepts simply.
• Contribute to branch targets by identifying simple sales opportunities.
• Assist customers with mobile banking apps and digital services.

Skills

Customer service

Communication

Technical aptitude

Sales awareness

Job description

Scotiabank in London, Ontario is seeking a Customer Experience Associate to be the face of our branches and help customers achieve their financial goals. You will provide outstanding service across the customer journey, process day-to-day transactions, promote digital banking, and contribute to branch targets in a collaborative team environment.

You will connect with customers in a relatable way, build long-standing relationships, and support the community through inclusive banking services and