Customer Experience Associate - Grow Your Banking Career

Scotiabank; Ottawa; On-site; CAD 41,000 - 65,000; Full time

Job summary

Scotiabank in Kanata, Ontario, is seeking a Customer Experience Associate to be the face and heart of our branches. You will deliver excellent customer service, process everyday banking transactions, and help customers navigate digital and self-service options.

You will build relationships, help uncover needs, and promote simple sales opportunities while contributing to team goals in a high-performing environment. Training and development are provided to support growth and advancement.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and promote digital banking options to customers.

Responsibilities

• Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and guiding customers to use mobile banking apps

Skills

Customer service

Sales awareness

Technology proficiency

Communication

Job description

Scotiabank in Kanata, Ontario, is seeking a Customer Experience Associate to be the face and heart of our branches. You will deliver excellent customer service, process everyday banking transactions, and help customers navigate digital and self-service options.

You will build relationships, help uncover needs, and promote simple sales opportunities while contributing to team goals in a high-performing environment. Training and development are provided to support growth and advancement.