Customer Experience Associate - Banking & Digital Solutions

Scotiabank; Ottawa; On-site; CAD 38,000 - 60,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate in Ottawa, Ontario. You will be the face of the branch, delivering exceptional service, handling transactions, and guiding customers through digital banking tools to meet their financial goals.

You will build relationships, uncover needs, and promote self-service banking while contributing to branch targets and delivering timely, friendly service in a collaborative team environment.

Qualifications

• Minimum demonstrated customer service experience.
• Willing to work a flexible schedule.
• Strong interpersonal and communication skills.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Process day to day transactions.
• Identify and fulfill simple sales opportunities within the branch.
• Promote digital and self-service banking options to customers.

Skills

Customer service

Communication

Digital banking tools

Sales awareness

Tools

Mobile banking apps knowledge

Job description

Scotiabank is seeking a Customer Experience Associate in Ottawa, Ontario. You will be the face of the branch, delivering exceptional service, handling transactions, and guiding customers through digital banking tools to meet their financial goals.

You will build relationships, uncover needs, and promote self-service banking while contributing to branch targets and delivering timely, friendly service in a collaborative team environment.