Branch Customer Experience Specialist

Scotiabank; Vancouver; On-site; CAD 42,000 - 52,000; Full time

Job summary

Scotiabank in West Vancouver is seeking a Customer Experience Associate to be the face of our branches, delivering outstanding service and helping customers reach their financial goals. You will take proactive steps to understand needs, process everyday transactions, nurture relationships and introduce clients to digital banking tools.

The role emphasizes strong people skills, flexibility, and the ability to work in a target-driven environment while contributing to team success and the bank's

Qualifications

• Have proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Able to work a flexible schedule and promote digital/self-service banking.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
• Demonstrate eagerness to learn and determination to succeed.

Skills

Customer service

Sales aptitude

Flexible schedule

Digital banking

Tech savy

Job description

Scotiabank in West Vancouver is seeking a Customer Experience Associate to be the face of our branches, delivering outstanding service and helping customers reach their financial goals. You will take proactive steps to understand needs, process everyday transactions, nurture relationships and introduce clients to digital banking tools.

The role emphasizes strong people skills, flexibility, and the ability to work in a target-driven environment while contributing to team success and the bank's