Customer Experience Specialist - Digital Banking

Scotiabank; Burnaby; On-site; CAD 36,000 - 45,000; Full time

Job summary

Scotiabank in Burnaby, BC, is looking for a Customer Experience Associate to be the face and heart of our branches. You’ll deliver friendly service, process day-to-day transactions, and help customers achieve their financial goals.

You’ll build strong relationships, uncover needs, promote digital banking options, and contribute to branch targets in a collaborative, customer-first environment. Prior customer service or community involvement is valued, with flexible scheduling.

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Job description

Scotiabank in Burnaby, BC, is looking for a Customer Experience Associate to be the face and heart of our branches. You’ll deliver friendly service, process day-to-day transactions, and help customers achieve their financial goals.

You’ll build strong relationships, uncover needs, promote digital banking options, and contribute to branch targets in a collaborative, customer-first environment. Prior customer service or community involvement is valued, with flexible scheduling.