Branch Customer Experience Specialist - Digital Banking Advocate

Scotiabank; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

Scotiabank in Vancouver seeks a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals.

You will build strong relationships, uncover needs, and explain concepts clearly, thriving in a target-based, team-oriented environment.

You’ll promote digital and self-service banking options, assist with transactions and inquiries, and support customers throughout their journey.

Qualifications

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
• Demonstrate an eagerness to learn and determination to succeed.

Skills

Customer service

Communication

Digital banking knowledge

Sales aptitude

Teamwork

Flexibility

Job description

Scotiabank in Vancouver seeks a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals.

You will build strong relationships, uncover needs, and explain concepts clearly, thriving in a target-based, team-oriented environment.

You’ll promote digital and self-service banking options, assist with transactions and inquiries, and support customers throughout their journey.