Customer Experience Associate - Growth & Digital Tools

Scotiabank; Nanaimo; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Collaborative team

Internal training

Career growth opportunities

Competitive compensation and benefits

Community-focused bank

Recognition for high performance

Job summary

Scotiabank in Prince George, BC is seeking a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals.

You will build relationships, uncover needs, and guide customers through daily transactions while promoting digital and self-service banking options. A flexible schedule and a proactive, team-oriented mindset are valued, with internal training and opportunities for career growth.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and the ability to promote digital and self-service banking options to customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
• Demonstrate an eagerness to learn and determination to succeed.

Skills

Customer service

Sales awareness

Digital banking

Team orientation

Job description

Scotiabank in Prince George, BC is seeking a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals.

You will build relationships, uncover needs, and guide customers through daily transactions while promoting digital and self-service banking options. A flexible schedule and a proactive, team-oriented mindset are valued, with internal training and opportunities for career growth.