Customer Experience Front-End Manager

Walmart; London; On-site; CAD 21,000 - 31,000; Full time

Job summary

Walmart Canada in London, ON is seeking a Customer Service Manager to lead front-end operations, deliver outstanding customer service, and drive customer loyalty while ensuring compliance with company programs and standards.

The role emphasizes leadership, training, and efficient store operations in a fast-paced retail environment, with a minimum wage starting point noted in postings.

Qualifications

• Age - 16 or older

Responsibilities

• Safety, Security, and Emergency Readiness: ensures safe practices, emergency procedures, theft prevention and evacuation.
• Customer and Associate Support: handles customer and associate concerns professionally to resolve issues.
• Front End Coverage and Operations: monitors front end, ensures proper coverage and efficient customer flow.
• Associate Training and Development: trains associates on systems, procedures, scanning, discounts, EAS processes, and safety.
• Transaction Oversight and Compliance: oversees purchases, returns, approvals, and corrections to align with guidelines.
• EAS and Loss Prevention Support: ensures EAS systems function properly and logs are completed.
• Cash Management and Register Controls: opens/closes registers, provides change, audits cash levels.
• Promote Company Programs and Initiatives: promotes credit cards, protection plans, charity initiatives, and discount programs.
• Flexibility (Availability/Work Schedule): open to evenings, weekends, and holidays as needed.
• POTENTIAL CHALLENGES IN THIS ROLE: high task volume in a fast-paced environment, overnight hours planning.
• Physical Demands: standing, bending, and lifting up to 50 lbs.
• WHY YOU’LL ENJOY WORKING HERE: Energetic, fast-paced environment, appreciation for your efforts, career growth opportunities, meaningful impact.

Job description

Walmart Canada in London, ON is seeking a Customer Service Manager to lead front-end operations, deliver outstanding customer service, and drive customer loyalty while ensuring compliance with company programs and standards.

The role emphasizes leadership, training, and efficient store operations in a fast-paced retail environment, with a minimum wage starting point noted in postings.