Retail Front-End Operations & Customer Service Manager

Walmart Canada; Eastern Ontario; On-site; CAD 21,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver outstanding service, and support a positive shopping experience across the store. This role emphasizes leadership, training, and compliance with company programs while driving customer loyalty and store efficiency.

It’s ideal for someone pursuing an engaging leadership career in retail. The position requires flexibility and strong communication to manage cash, returns, and associate performance.

Responsibilities

• Lead front end operations to deliver exceptional customer service and a positive shopping experience.
• Monitor and coordinate associate coverage, breaks, and register support.
• Train associates on systems, procedures, and safety requirements.
• Oversee purchases, returns, exchanges, and ensure process compliance.
• Ensure EAS systems function properly and cashier deactivations are correct.
• Prepare registers for opening/closing and assist with cash handling and audits.

Skills

Leadership

Customer service

Team supervision

Store operations

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver outstanding service, and support a positive shopping experience across the store. This role emphasizes leadership, training, and compliance with company programs while driving customer loyalty and store efficiency.

It’s ideal for someone pursuing an engaging leadership career in retail. The position requires flexibility and strong communication to manage cash, returns, and associate performance.