Customer Experience Leader — Front End Operations

Walmart Canada; British Columbia; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Tsawwassen, BC is seeking a Customer Service Manager to lead front-end operations and deliver exceptional shopping experiences. The role focuses on driving customer loyalty, maintaining safety and compliance, and supporting store initiatives.

You will supervise front-end coverage, train associates on systems and company procedures, and oversee transactions and security processes to ensure efficient and compliant operations.

Responsibilities

• Leads front end operations to deliver exceptional customer service and drive loyalty.
• Supervises front-end coverage, manages breaks and supports outlying registers.
• Trains associates on systems, procedures, discount programs, and safety requirements.
• Oversees purchases, returns and exchanges ensuring compliance with company guidelines.
• Supports EAS, cash handling, and loss prevention processes.
• Promotes company programs and initiatives to customers and associates.
• Maintains safety, cleanliness, and operational standards in the store.

Job description

Walmart Canada in Tsawwassen, BC is seeking a Customer Service Manager to lead front-end operations and deliver exceptional shopping experiences. The role focuses on driving customer loyalty, maintaining safety and compliance, and supporting store initiatives.

You will supervise front-end coverage, train associates on systems and company procedures, and oversee transactions and security processes to ensure efficient and compliant operations.