Retail Front-End Experience Leader

Walmart Canada; Mission; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations in Mission, BC, delivering exceptional service and ensuring programs and standards are followed. You will supervise associates, manage daily cash activities, and support loss prevention efforts to maintain store efficiency.

The role requires training and developing staff, coordinating coverage across shifts, and promoting company initiatives while maintaining a high-quality customer experience.

Qualifications

• Experience leading front-end teams in a retail environment.
• Proven ability to train and develop associates.
• Strong knowledge of cash handling and POS procedures.

Responsibilities

• Lead front-end operations to ensure safe, efficient service and positive shopping experience.
• Train associates on systems, procedures, discounts, and safety requirements.
• Oversee purchase, return, and exchange transactions with accuracy and compliance.
• Monitor staffing to ensure proper coverage across shifts and registers.
• Promote company programs and initiatives including credit services and protection plans.

Skills

Leadership

Customer service

Training

Cash handling

Operations management

Tools

EAS systems

POS systems

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations in Mission, BC, delivering exceptional service and ensuring programs and standards are followed. You will supervise associates, manage daily cash activities, and support loss prevention efforts to maintain store efficiency.

The role requires training and developing staff, coordinating coverage across shifts, and promoting company initiatives while maintaining a high-quality customer experience.