Customer Experience & Digital Banking Guide

Scotiabank; Markham; On-site; CAD 40,000 - 50,000; Full time

Job summary

A well-known bank in Canada is seeking a Customer Experience Associate in Markham. The successful candidate will be the face of the branch, responsible for providing exceptional customer service, building relationships, and identifying customer needs. This role offers opportunities for development and a competitive compensation package, as well as a collaborative work environment committed to inclusivity and accessibility.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Internal training programs

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly manner.
• Availability to work a flexible schedule.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Promote digital and self-service banking options.

Skills

Customer service skills

Technical skills

Sales abilities

Job description

A well-known bank in Canada is seeking a Customer Experience Associate in Markham. The successful candidate will be the face of the branch, responsible for providing exceptional customer service, building relationships, and identifying customer needs. This role offers opportunities for development and a competitive compensation package, as well as a collaborative work environment committed to inclusivity and accessibility.