Customer Experience Specialist — Banking Solutions

td; Waterford; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Paid time off

Career development

Job summary

TD Bank Canada is seeking a Customer Experience Associate to deliver exceptional service, process financial transactions, and advise customers on banking solutions. The role emphasizes accurate handling of deposits, withdrawals, and payments while maintaining regulatory compliance.

You will engage with customers to understand needs, resolve concerns, and promote TD’s banking products, contributing to a positive customer journey and team-driven growth.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

MS Office

Time management

Education

High School diploma

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Bank Canada is seeking a Customer Experience Associate to deliver exceptional service, process financial transactions, and advise customers on banking solutions. The role emphasizes accurate handling of deposits, withdrawals, and payments while maintaining regulatory compliance.

You will engage with customers to understand needs, resolve concerns, and promote TD’s banking products, contributing to a positive customer journey and team-driven growth.