Customer Experience Advocate — Banking & Mobile Tools

Scotiabank; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A national lending company is seeking a Customer Experience Associate in Markham to deliver exceptional service and build strong customer relationships. This role focuses on understanding customer needs, facilitating transactions, and promoting digital banking solutions. Ideal candidates should possess strong customer service skills, a willingness to work flexibly, and the ability to contribute positively to a team. The position offers opportunities for professional development and a competitive compensation package.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Internal training for career growth

Qualifications

• Proven customer service experience through work or community involvement.
• Ability to assist in a professional, friendly, and efficient manner.
• Comfortable in simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Promote digital banking options to customers.

Skills

Customer service skills

Technical skills

Sales skills

Job description

A national lending company is seeking a Customer Experience Associate in Markham to deliver exceptional service and build strong customer relationships. This role focuses on understanding customer needs, facilitating transactions, and promoting digital banking solutions. Ideal candidates should possess strong customer service skills, a willingness to work flexibly, and the ability to contribute positively to a team. The position offers opportunities for professional development and a competitive compensation package.