Customer-Centric Store Supervisor

Shoppers Drug Mart Inc.; Mount Pearl; On-site; CAD 23,000 - 26,000; Full time

Job summary

Shoppers Drug Mart Inc. in Mount Pearl, Newfoundland and Labrador, is seeking a dedicated team member to manage customer service functions, including cash handling and merchandising, and to keep the customer at the centre of everything we do.

The role includes training cashiers, enforcing store policies, loss prevention, and ensuring a clean, well-organized store. A candidate with strong planning and problem-solving skills will fit well in this position.

Qualifications

• Planning, judgement and decision making are essential to organize store operations.
• Independent thinking related to organizing store tasks.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Managing the customer service functions, including cash, cashiers and merchandising.
• Ensures cashier/merchandising staff comply with all store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides on-going guidance and instruction.
• Ensures loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures.
• Ensures store employees present proper image to the public in accordance with Uniform Policy.
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey.
• Ensures shelves are clean and organized with proper rotation.
• Ensures product displays are set up and taken down as directed by the AFSM/FSM.
• Ensures standards of housekeeping and store image are maintained.
• Complies with all Health and Safety requirements.
• May be asked to perform clerical and banking duties.
• Complies with all store policies and procedures.
• Complies with loss prevention policies and procedures and ensures they are executed in the store.
• Perform other duties as required including Cashier duties when necessary.

Skills

Planning

Judgement and Decision Making

Problem solving

Independent thinking

Computer literate

Job description

Shoppers Drug Mart Inc. in Mount Pearl, Newfoundland and Labrador, is seeking a dedicated team member to manage customer service functions, including cash handling and merchandising, and to keep the customer at the centre of everything we do.

The role includes training cashiers, enforcing store policies, loss prevention, and ensuring a clean, well-organized store. A candidate with strong planning and problem-solving skills will fit well in this position.