Front Store Supervisor: Customer Experience Lead

Shoppers Drug Mart Inc.; Charlottetown; On-site; CAD 23,000 - 26,000; Part time

Benefits offered by this job

Purchase discount

Flexible schedules

Online learning

Job summary

Shoppers Drug Mart Inc. in Charlottetown, Prince Edward Island, is seeking staff to help deliver health, beauty and convenience services in the community, keeping customers at the center of everything you do.

The role includes cashier/merchandising duties, training, loss prevention, customer service, merchandising, and general store operations. You will train staff, monitor policies, answer inquiries, resolve issues and support a national brand with a local Associate-Owner model, flexible

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning

Judgement & Decision Making

Problem solving

Job description

Shoppers Drug Mart Inc. in Charlottetown, Prince Edward Island, is seeking staff to help deliver health, beauty and convenience services in the community, keeping customers at the center of everything you do.

The role includes cashier/merchandising duties, training, loss prevention, customer service, merchandising, and general store operations. You will train staff, monitor policies, answer inquiries, resolve issues and support a national brand with a local Associate-Owner model, flexible