Front Store Supervisor: Customer-First Leader

Loblaw Companies Limited; Eastern Ontario; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Job summary

Shoppers Drug Mart in Ontario is seeking a customer service–minded associate to manage store operations, cash handling, and merchandising. You will support cashier staff, train team members, and uphold policies while ensuring a positive customer experience.

The role emphasizes loss prevention, accurate cash handling and a clean organized store. Ideal candidates are detail oriented, with strong time management and customer service skills, and willing to work varied shifts.

Qualifications

• Planning, judgement and decision making are important for organizing the store and prioritizing tasks.
• Independent thinking as it relates to organizing store operations.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides on-going guidance and instruction.
• Ensures all loss prevention standards are implemented and manages daily cash office inventory and cashier tracking.
• Answers inquiries regarding location of product, rainchecks, refunds/exchanges, etc.
• Resolves customer issues according to established guidelines.
• Maintains store image and housekeeping standards; adheres to health and safety requirements.
• Performs clerical and banking duties and may cover cashier duties when needed.

Skills

Planning

Judgement

Problem solving

Job description

Shoppers Drug Mart in Ontario is seeking a customer service–minded associate to manage store operations, cash handling, and merchandising. You will support cashier staff, train team members, and uphold policies while ensuring a positive customer experience.

The role emphasizes loss prevention, accurate cash handling and a clean organized store. Ideal candidates are detail oriented, with strong time management and customer service skills, and willing to work varied shifts.