Customer-Centric Store Supervisor

Shoppers Drug Mart Inc.; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. in Ontario, Canada, is seeking a store associate to support customer service, cash handling and merchandising duties. You will help train cashiers and merchandisers, ensure policies are followed, and uphold store standards for loss prevention and safety.

The role involves answering customer questions, processing refunds/exchanges, maintaining displays, and performing banking duties when required, with flexibility in shift coverage.

Qualifications

• Experience in customer service environments with cash handling.
• Ability to train and guide cashiers and merchandisers.
• Knowledge of store policies, safety rules and loss prevention.

Responsibilities

• Manages customer service functions, cash handling and merchandising.
• Trains cashiers and merchandisers in job functions and procedures.
• Monitors loss prevention standards and cash office activities.
• Addresses customer inquiries, refunds and exchanges per guidelines.
• Maintains shelves, displays and store cleanliness following direction.
• Performs general duties including clerical and occasional banking tasks.
• May perform cashier duties when needed.

Skills

Customer service

Cash handling

Merchandising

Training others

Policy compliance

Loss prevention

PC literacy

Time management

Product knowledge

Tools

POS systems

Job description

Shoppers Drug Mart Inc. in Ontario, Canada, is seeking a store associate to support customer service, cash handling and merchandising duties. You will help train cashiers and merchandisers, ensure policies are followed, and uphold store standards for loss prevention and safety.

The role involves answering customer questions, processing refunds/exchanges, maintaining displays, and performing banking duties when required, with flexibility in shift coverage.