Front Store Supervisor - Customer Experience Leader

Shoppers Drug Mart Inc.; Mississauga; Hybrid; CAD 25,000 - 28,000; Full time

Job summary

Shoppers Drug Mart Inc. is hiring at a Mississauga store to strengthen customer service, cash handling and merchandising. You will train cashiers, enforce store policies, and support loss prevention initiatives to safeguard cash and inventory.

Role emphasizes helping customers, resolving issues, and maintaining store presentation with attention to image, safety, and compliance. Flexible schedules and association with a national brand are highlighted.

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Manages customer service functions, including cash, cashiers and merchandising.
• Trains cashiers/merchandisers in job functions and provides ongoing guidance.
• Ensures loss prevention standards are implemented and cash handling is tracked.
• Resolves customer issues according to guidelines (refunds, exchanges).
• Maintains shelves and product displays; ensures proper rotation and cleanliness.

Skills

Computer literate

Organized

Time management

Product knowledge

Job description

Shoppers Drug Mart Inc. is hiring at a Mississauga store to strengthen customer service, cash handling and merchandising. You will train cashiers, enforce store policies, and support loss prevention initiatives to safeguard cash and inventory.

Role emphasizes helping customers, resolving issues, and maintaining store presentation with attention to image, safety, and compliance. Flexible schedules and association with a national brand are highlighted.